Tigerflag Natural Perfumery

Perfume Samples, Policies & Contact Info

***We sell and ship ONLY to the USA***

This Help page answers most questions, but if it doesn't answer yours, feel free to ask.

Guarantee

You will always receive the highest-quality products at fair, honest prices. We want you to be happy with your purchases and will do all within our power to help you before, during and after the sale. If you are ever dissatisfied with your purchase, contact us and we will do our very best to make you satisfied.

Perfume Samples

***We sell and ship ONLY to the USA***

As a service to you, we offer ALL of our perfumes on paper test strips at low cost. If you're not certain that you will like or be able to tolerate a perfume, please order samples first! We respect your privacy and will never sell, rent or share your contact information with anyone.

To order samples of ANY of our perfumes on Paper Test Strips:

  1. Put a First Class stamp on a *STANDARD* Letter Envelope and address it to yourself. *If your envelope is too small, we can't fit your samples inside!
  2. Fold the envelope and place it inside another envelope addressed to the address below.
  3. Include a list of the perfumes you would like to try.
  4. Include $2 CASH for 5 strips, or $3 CASH for 10 (max).
    (Please, NO CHECKS or MO's)
  5. Put a stamp on this envelope and drop it in the mailbox. That's it!

Click the following links to order Attars in Sample Vials and Aromatherapy Perfumes in Sample Vials.

Madini Perfume samples are only available on test strips, not in sample vials.

Contact Information

***We sell and ship ONLY to the USA***

We are not wholesalers. We sell only at retail.

Mailing Address:

Tigerflag Natural Perfumery, LLC
6040 E. Main St. #190
Mesa, AZ 85205

Email: perfumeinfo@tigerflag.com

Phone: 480-eight-three-three-4562
Seven days a week, regular business hours, Arizona (Mountain Standard) Time

If you have questions about any of our products, feel free to ask! We love to hear from customers and visitors, but please don't bother us with solicitations. Sample requests? See instructions above.

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Shipping Information

***We sell and ship ONLY to the USA***

We ship all orders via USPS Priority Mail with Delivery Confirmation. We may, at our discretion, require a Delivery Signature. Shipping is a low $6.50 flat-rate per box. If your order requires more than one box, we will ask you for additional money for shipping (this seldom happens). We cannot ship heavy items such as candles and diffusers to overseas (APO) addresses.

Credit card orders usually ship within three business days, and often sooner. If ordering by Check, Cashier's Check or Money Order, please allow 3-4 weeks for delivery.

We will contact you if we are out of an item and anticipate a shipping delay of longer than three days. You may tell us to send it when it arrives, or if you would prefer a substitution or refund.

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Ordering & Payment Methods

Our shopping cart is extremely secure! Pay online or over the phone. We accept MasterCard, VISA and Discover.

We also accept Checks, Money Orders and Cashier's Checks drawn on a US bank in US funds. If ordering by this method, please allow 3-4 weeks for delivery. Follow these instructions:

Paying with a Check, Cashier's Cheque or Money Order is easy! Here's how:

Method #1: Order Online, and select "Cashier's Check" or "Money Order" as your method of payment (even if you're paying by check). The cart will take your order so that we know to set aside your merchandise for you. Then it will email an order confirmation to you. Print a copy of your order and mail it to us with your payment.

Method #2: Order by Phone We will email you an order confirmation with your total on it.

Mail a copy of your order, with your Payment, Shipping Address and Contact Information to:
Tigerflag Natural Perfumery, LLC
6040 E. Main St, #190
Mesa, AZ 85205

Preventing Fraud

All credit card orders are verified for matching address, zip code and the CVC security code on the back of the card. Make sure your Billing Address matches the one your card issuer has on file. If there is a mismatch, your order will not go through.

At our discretion, we may require a Delivery Signature. If your shipping and billing addresses are different, we might need to contact you before shipping your order. Please make sure that we can reach you by phone or email.

If you are paying by Personal Check, Cashier's Check or Money Order, please allow 3-4 weeks for delivery. We sincerely apologize for the delay. For faster service, we encourage you to pay securely online.

Tigerflag Natural Perfumery, LLC reserves the right to refuse service to anyone.

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Refunds & Returns

For health and sanitary reasons, ALL PERFUME SALES ARE FINAL. These items cannot be resold once they leave our possession. If you're unsure whether you will like or can tolerate any of our perfumes, please read about them and order samples prior to purchasing. There are several helpful articles that can help you make the best choices for your individual needs. You can also contact us for suggestions.

If you have any problems with your order, contact us by phone or e-mail and we will do our best to make it right. We might suggest ways to wear or use your products to make them work better for you. If you are dissatisfied in any way, please give us a chance to help you before requesting a refund or chargeback.

Because of the nature of our merchandise, we can only accept returns of UNused / UNopened items in 'Like New' condition. These may be returned within 30 days of receipt for exchange or refund, minus the shipping cost, but you must contact us first. Once you have a return authorization, you will need to package the item(s) securely, along with a copy of the receipt, and insure the package for the retail value of the merchandise.

Unless the problem is at our end, e.g. defective or wrong item shipped, customers wishing to return items will pay shipping for both the returned item and any replacement item. If the problem is on our end, we will reimburse you for your shipping costs both ways.

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Security

Your credit card data is processed under the strictest security. The shopping cart we use is security scanned daily by ScanAlert. The cart uses 128-bit encryption - the strongest available - to safely transmit your payment to the Linkpoint Secure Payment Gateway for processing. When you place an order online, your payment goes directly though the LinkPoint Gateway. We do not see or store your credit card information.

If you place an order over the phone, we enter your credit card information into the Linkpoint Secure Payment Gateway using 128-bit encryption. For your protection, we never write down or store your credit card information!

Our shopping cart and office procedures meet strict PCI (Payment Card Industry) Standards. These standards were established to protect how your personal data is transmitted and stored. All merchants that accept credit cards are required to be PCI-Compliant.

Our office computer is a highly secure Linux system behind several firewall layers. Your data is safe from Windows spyware that could compromise your security. All names and addresses on paper are shredded before they are thrown away.

Privacy Policy

We use your contact information only for purposes of processing your order and providing after-sale support. We will never, ever share, sell, rent or in any way provide your personal information to others, unless legally required to by law enforcement agencies.

On rare occasions we may send out a plain text e-mail to customers to let you know about new products or specials. If you decide you don't want to receive these messages, all you have to do is hit 'Reply' and put 'UNSUBSCRIBE' in the subject line.

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Legal Disclaimer

*Important: Pregnant or nursing women should thoroughly research essential oils, absolutes and fragrances before using products that contain such ingredients. The information in this site is for educational and informational purposes only, and is not intended to be a substitute for a health care professional's consultation. Information and statements regarding products sold by Tigerflag Natural Perfumery, LLC have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any health condition or disease. While Tigerflag Natural Perfumery, LLC makes sincere and reasonable efforts to ensure that it's products are safe to use, it makes no guarantee that products will be well-tolerated and is not responsible for any adverse reactions to any products it sells. If you are unsure whether you can tolerate any of these products, please order samples prior to purchasing full-size items. Liability extends to refund price of the items only, minus shipping charges. Customers purchase and/or use products from Tigerflag Natural Perfumery, LLC at their own risk.

All of these policies may be changed at any time without notice, but we will always treat you with the Golden Rule of "Do unto others as you would have others do unto you."

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